DMS Terms of use

DMS Terms of use

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern M.J. Gowling’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘M.J. Gowling Ltd’ or ‘DMS Flooring Supplies’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is Unit 8 Monarch Courtyard, Salthouse Road, Brackmills Industrial Estate, Northampton NN4 7BD. Our company registration number is 3338815 England. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

• The content of the pages of this website is for your general information and use only. It is subject to change without notice.
• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
• All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
• Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
• From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
• Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Terms & Conditions; Business Customers

Terms & Conditions; Business Customers

TERMS AND CONDITIONS

Application and entire agreement

1.    These Terms and Conditions will apply to the purchase of the goods detailed in our quotation (Goods) by the buyer (you or Customer) from  M.J.Gowling Ltd t/a DMS Flooring Supplies a company registered in England and Wales under number Company Number 3338815 whose registered office is at 8 – 9 Monarch Courtyard, Salthouse Rd, Brackmills Industrial Estate,  Northamptonshire, NN4 7BD  (we or us or Supplier).

2.    These Terms and Conditions will be deemed to have been accepted by you when you accept them or the quotation or from the date of any delivery of the Goods (whichever happens earlier) and will constitute the entire agreement between us and you.

3.    These Terms and Conditions and the quotation (together, the Contract) apply to the purchase and sale of any Goods between us and you, to the exclusion of any other terms that you try to impose or incorporate, or which are implied by trade, custom, practice or course of dealing.

Interpretation

4.    A “business day” means any day other than a Saturday, Sunday or bank holiday in England and Wales.

5.    The headings in these Terms and Conditions are for convenience only and will not affect their interpretation.

6.    Words imparting the singular number include the plural and vice-versa.

Goods

7.    The description of the Goods is set out in our sales documentation, unless expressly changed in our quotation. In accepting the quotation you acknowledge that you have not relied upon any statement, promise or other representations about the Goods by us. Descriptions of the Goods set out in our sales documentation are intended as a guide only.

8.    We can make any changes to the specification of the Goods which are required to conform to any applicable safety or other statutory or regulatory requirements.

Price

9.    The price (Price) of the Goods is set out in our quotation current at the date of your order or such other price as we may agree in writing.

10.           If the cost of the Goods to us increases due to any factor beyond our control including, but not limited to, material costs, labour costs, alteration of exchange rates or duties, or changes to delivery rates, we can increase the Price prior to delivery.

11.           Any increase in the Price under the clause above will only take place after we have told you about it.

12.           You may be entitled to discounts. Any and all discounts will be at our discretion.

13.           The Price is inclusive of fees for packaging and transportation / delivery, unless nominated delivery addresses fall outside our normal delivery radius and/or you request special shipment requests, being timed, fast track, international delivery etc.

14.           The Price is exclusive of any applicable VAT and other taxes or levies which are imposed or charged by any competent authority.

Cancellation and alteration

15.           Details of the Goods as described in the clause above (Goods) and set out in our sales documentation are subject to alteration without notice and are not a contractual offer to sell the Goods which is capable of acceptance.

16.           The quotation (including any non-standard price negotiated in accordance with the clause on Price (above) is valid for a period of 30 days only from the date shown in it unless expressly withdrawn by us at an earlier time.

17.           Either of us can cancel the order for any reason prior to your acceptance (or rejection) of the quotation.

Payment

18.           We will invoice you for the Price either:

a.   on or at any time after delivery of the Goods; or

b.   Where the Goods are to be collected by you or where you wrongfully do not take delivery of the Goods, at any time after we have notified you that the Goods are ready for collection or we have tried to deliver them.

19.           You must pay the Price within 30 days of the date of our invoice or otherwise according to any credit terms agreed between us if you have an approved credit account.

19.1. If you do not have an approved credit account, payment must be made before the goods are delivered or           collected.

20.           You must make payment even if delivery has not have taken place and / or that the title in the Goods has not passed to you.

21.           If you do not pay within the period set out above, we will suspend any further deliveries to you and without limiting any of our other rights or remedies for statutory interest, charge you interest at the rate of 5% per annum above the base rate of the Bank of England from time to time on the amount outstanding until you pay in full.

22.           Time for payment will be of the essence of the Contract between us and you.

23.           All payments must be made in British Pounds unless otherwise agreed in writing between us.

24.           Both parties must pay all amounts due under these Terms and Conditions in full without any deduction or withholding except as required by law and neither party is entitled to assert any credit, set-off or counterclaim against the other in order to justify withholding payment of any such amount in whole or in part.

Delivery

25.           We will arrange for the delivery of the Goods to the address specified in the quotation, or your order or to another location we agree in writing.

26.           If you do not specify a delivery address or if we both agree, you must collect the Goods from our premises.

27.           Subject to the specific terms of any special delivery service, delivery can take place at any time of the day and must be accepted at any time between 8 am to 8 pm.

28.           If you do not take delivery of the Goods we may, at our discretion and without prejudice to any other rights:

a.   store or arrange for the storage of the Goods and will charge you for all associated costs and expenses including, but not limited to, transportation, storage and insurance; and / or

b.   make arrangements for the redelivery of the Goods and will charge you for the costs of such redelivery; and/or

c.   after 10 business days, resell or otherwise dispose of part or all of the Goods and charge you for any shortfall below the price of the Goods.

29.           If redelivery is not possible as set out above, you must collect the Goods from our premises and will be notified of this. We can charge you for all associated costs including, but not limited to, storage and insurance.

30.           Any dates quoted for delivery are approximate only, and the time of delivery is not of the essence. We will not be liable for any delay in delivery of the Goods that is caused by a circumstance beyond our control or your failure to provide us with adequate delivery instructions or any other instructions that are relevant to the supply of the Goods.

31.           We can deliver the Goods by installments, which will be invoiced and paid for separately. Each installment is a separate contract. Any delay in delivery or defect in an installment will not entitle you to cancel any other installment.

Inspection and acceptance of Goods

32.           You must inspect the Goods on delivery or collection.

33.           If you identify any damages or shortages, you must inform us in writing within  7  days  of delivery, providing details.

34.           Other than by agreement, we will only accept returned Goods if we are satisfied that those Goods are defective and if required, have carried out an inspection.

35.           Subject to your compliance with this clause and/or our agreement, you may return the Goods and we will, as appropriate, repair, or replace, or refund the Goods or part of them.

36.           We will be under no liability or further obligation in relation to the Goods if:

a.   if you fail to provide notice as set above; and/or

b.   you make any further use of such Goods after giving notice under the clause above relating to damages and shortages; and/or

c.   the defect arises because you did not follow our oral or written instructions about the storage, commissioning, installation, use and maintenance of the Goods; and/or

d.   the defect arises from normal wear and tear of the Goods; and/or

e.   the defect arises from misuse or alteration of the Goods, negligence, willful damage or any other act by you, your employees or agents or any third parties.

37.           You bear the risk and cost of returning the Goods.

38.           Acceptance of the Goods will be deemed to be upon inspection of them by you and in any event within  7  days  after delivery.

Risk and title

39.           The risk in the Goods will pass to you on completion of delivery.

40.           Title to the Goods will not pass to you until we have received payment in full (in cash or cleared funds) for: (a) the Goods and/or (b) any other goods or services that we have supplied to you in respect of which payment has become due.

41.           Until title to the Goods has passed to you, you must (a) hold the Goods on a fiduciary basis as our Bailee; and/or (b) store the goods separately and not remove, deface or obscure any identifying mark or packaging on or relating to the Goods; and/or (c) keep the Goods in satisfactory condition and keep them insured against all risks for their full price from the date of delivery.

42.           As long as the Goods have not been resold, or irreversibly incorporated into another product, and without limiting any other right or remedy we may have, we can at any time ask you to deliver up the Goods and, if you fail to do so promptly, enter any of your premises or of any third party where the Goods are stored in order to recover them.

Termination

43.           We can terminate the sale of Goods under the Contract where:

a.   you commit a material breach of your obligations under these Terms and Conditions;

b.   you are or become or, in our reasonable opinion, are about to become the subject of a bankruptcy order or take advantage of any other statutory provision for the relief of insolvent debtors;

c.   you enter into a voluntary arrangement under Part 1 of the Insolvency Act 1986, or any other scheme or arrangement is made with your creditors; or

d.   you convene any meeting of your creditors, enter into voluntary or compulsory liquidation, have a receiver, manager, administrator or administrative receiver appointed in respect of your assets or undertakings or any part thereof, any documents are filed with the court for the appointment of an administrator, notice of intention to appoint an administrator is given by you or any of your directors or by a qualifying floating charge holder (as defined in para. 14 of Schedule B1 of the Insolvency Act 1986), a resolution is passed or petition presented to any court for the winding up of your affairs or for the granting of an administration order, or any proceedings are commenced relating to your insolvency or possible insolvency.

Limitation of liability

44.           Our liability under the Contract, and in breach of statutory duty, and in tort, misrepresentation or otherwise will be limited to this section.

45.           Subject to the clauses above on Inspection and Acceptance and Risk and Title, all warranties, conditions or other terms implied by statute or common law (save for those implied by Section 12 of the Sale of Goods Act 1979) are excluded to the fullest extent permitted by law.

46.           If we do not deliver the Goods, our liability is limited, subject to the clause below, to the costs and expenses incurred by you in obtaining replacement goods of similar description and quality in the cheapest market available, less the price of the Goods.

47.           Our total liability will not, in any circumstances, exceed the total amount of the Price payable by you.

48.           We will not be liable (whether caused by our employees, agents or otherwise) in connection with the Goods, for:

a.   any indirect, special or consequential loss, damage, costs, or expenses; and/or

b.   any loss of profits; loss of anticipated profits; loss of business; loss of data; loss of reputation or goodwill; business interruption; or, other third party claims; and/or

c.   any failure to perform any of our obligations if such delay or failure is due to any cause beyond our reasonable control; and/or

d.   any losses caused directly or indirectly by any failure or breach by you in relation to your obligations; and/or

e.   any loss relating to the choice of the Goods and how they will meet your purpose or the use by you of the Goods supplied.

49.           The exclusions of liability contained within this clause will not exclude or limit our liability for death or personal injury caused by our negligence; or for any matter for which it would be illegal for us to exclude or limit our liability; and for fraud or fraudulent misrepresentation.

Communications

50.           All notices under these Terms and Conditions must be in writing and signed by, or on behalf of, the party giving notice (or a duly authorised officer of that party).

51.           Notices will be deemed to have been duly given:

a.   when delivered, if delivered by courier or other messenger (including registered mail) during the normal business hours of the recipient;

b.   when sent, if transmitted by fax or email and a successful transmission report or return receipt is generated;

c.   on the fifth business day following mailing, if mailed by national ordinary mail; or

d.   on the tenth business day following mailing, if mailed by airmail.

52.           All notices under these Terms and Conditions must be addressed to the most recent address, email address or fax number notified to the other party.

Data protection

53.           When providing the Goods to the Buyer, the Seller may gain access to and/or acquire the ability to transfer, store or process personal data of employees of the Buyer.

54.           The parties agree that where such processing of personal data takes place, the Buyer shall be ‘data controller’ and the Seller shall be the ‘data processor’ as defined in the General Data Protection Regulation (GDPR) as may be amended, extended and/or re-enacted from time to time.

55.           For the avoidance of doubt, ‘Personal Data’, ‘Processing’, ‘Data Controller’, ‘Data Processor’ and ‘Data Subject’ shall have the same meaning as in the GDPR.

56.           The Seller shall only Process Personal Data to the extent reasonably required to enable it to provide the Goods as mentioned in these terms and conditions or as requested by and agreed with the Buyer, shall not retain any Personal Data longer than necessary for the Processing and refrain from Processing any Personal Data for its own or for any third party’s purposes.

57.           The Seller shall not disclose Personal Data to any third parties other than employees, directors, agents, subcontractors or advisors on a strict “need-to-know” basis and only under the same (or more extensive) conditions as set out in these terms and conditions or to the extent required by applicable legislation and/or regulations.

58.           The Seller shall implement and maintain technical and organisational security measures as are required to protect Personal Data Processed by the Seller on behalf of the Buyer. Further information about the Seller’s approach to data protection are specified in its Data Protection Policy, which can be found by contacting us directly. For any enquiries or complaints regarding data privacy, you can e-mail: accounts@gowling.co.uk.

Circumstances beyond the control of either party

59.           Neither party shall be liable for any failure or delay in performing their obligations where such failure or delay results from any cause that is beyond the reasonable control of that party. Such causes include, but are not limited to: industrial action, civil unrest, fire, flood, storms, earthquakes, acts of terrorism, acts of war, governmental action or any other event that is beyond the control of the party in question.

No Waiver

60.           No waiver by us of any breach of these Terms and Conditions by you shall be considered as a waiver of any subsequent breach of the same or any other provision.

Severance

61.           If one or more of these Terms and Conditions is found to be unlawful, invalid or otherwise unenforceable, that / those provisions shall be deemed severed from the remainder of these Terms and Conditions (which will remain valid and enforceable).

Law and jurisdiction

62.           This Agreement shall be governed by and interpreted according to the law of England and Wales and all disputes arising under the Agreement (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the English and Welsh courts.

Terms & Conditions of Service

Terms & Conditions of Service

Purchasing, Returns and Cancellations

A purchase made through www.dmsflooringsupplies.co.uk or on the telephone, constitutes a ‘Distance Sale’ which is subject to The Consumer Protection (Distance Selling) Regulations 2000 (as amended 2005) (The Regulations). Your normal statutory rights also still apply.

Registering and opening an account with DMS is a declaration that you are a trade or business customer and buying products for these purposes. As such, any unwanted item wanting to be returned will be subject to a 25% handling charge. All returned goods must be wrapped or packaged as appropriate. You have the right to cancel your order up to the date of delivery and also within the 14 days after delivery for unwanted goods, and 30 days for faulty or damaged goods (such 14/30 days begin the day after the goods have been delivered). Please note however that these rights do not apply if the goods you order are made specifically to your specifications. This includes floor coverings and products, cut to your specific order size.

DMS Flooring dispatches all goods by recorded delivery, you must sign for the delivery of the goods. Upon delivery you must make sure that the goods you have received are the goods that you ordered and in satisfactory condition. If the delivery is damaged, or you suspect damage, then the item must be signed for as damaged or unchecked with the carrier and DMS notified. If the delivery is incorrect, the goods are faulty or if you wish to exercise your right to return the goods within 14 days (30 days for faulty goods), under the Regulations, then you should not cut into, alter or install the goods. You should keep and preserve packaging as best you can so that this can be reused.

DMS cannot be held responsible for any external costs incurred due to delays in availability or delivery of any order.

If you wish to return goods that are faulty or have been delivered to you in error, then DMS Flooring will arrange for return of the goods at no further expense to you. 

If you are exercising your right under the Regulations and returning goods within the statutory period, then it is a term of the original purchase contract that you will bare the costs of returning the goods along with any other applicable charges. Once you have notified us that you wish to cancel the contract (within the statutory fourteen day period) we will supply you with all relevant documents and advice. Any delivery charges relating to the original purchase value will not be refunded.

When the goods are in your possession you will be responsible for the condition of those goods. DMS Flooring will not issue a refund for any goods returned in a used or damaged condition, please take reasonable care in handling goods that you wish to return. 

If you are unsure of your statutory rights as a consumer, then you should seek information from your local Trading Standards or other advisory body.

To cancel your contract:

If you do wish to exercise your right to cancel please see our returns policy and guide or contact us by telephone or email, as follows:

Telephone:  01604 664859
Email:  webteam@dmsflooringsupplies.co.uk

Privacy Policy

Privacy Policy

Introduction

M.J.Gowling LTD trading as DMS Flooring Supplies (referred to as “DMS”, “we”, “our” or “us” in this privacy policy) respect the privacy rights of its online visitors/customers (referred to as “you”, “your”, or “yours”) and recognise the importance of protecting the information collected about them. We will only ever use the information that we collect about you lawfully and in your best interests.

DMS is committed to the protection of any personal information you share with us. This statement describes what types of personal data we collect from you, how it is used, how we share it with others, how you can manage the information we hold and how you can contact us should you have any questions.

The information within this policy is subject to change, so you may wish to revisit this page occasionally to ensure you are still happy to share your information with us. Where possible, we will also contact you directly to notify you of these changes. Our Privacy Policy will always be available on our website, providing transparent and clear information regarding how we process your personal data.

The following information is provided by us to enable our online visitors and customers to be fully informed and assured that our company privacy policies are in line with all laws governed by and construed in accordance with the laws of Great Britain. By visiting dmsflooringsupplies.co.uk, you are accepting and consenting to the practices described in this Privacy Policy.

This version of our Privacy Policy applies from 24 May 2018.

What information do we collect?

We only collect information that is necessary and relevant in order to provide you with the products or services you request.

Personal data you share with us

We may ask you for certain personal data when you order from us, including when you purchase from the website or in-store, as well as when you sign up to our mailing list.

The information we collect includes but is not limited to;

• Name (including title)
• Delivery address
• Billing address
• Payment card details
• Phone number
• Date of birth
• Email address

Personal data we receive from other sources

We sometimes obtain information about you or your purchases from other third parties.

These companies have their own privacy policies explaining how they use and share your personal data. You should carefully review these privacy policies prior to engaging with the third party in order to ensure that you are happy with them.

Personal data we collect about you

We will collect certain information when you use DMS’s websites and applications as well as our customer care centre. Some of this data does not identify you personally, but rather provides us with information about how you use our services and engage with us. This enables us to to improve our services and make them more useful to you.

The information we collect includes but is not limited to;

• The date and time you used our services
• The pages you visited on our website and how long you visited us for
• The products you viewed or added to your basket
• Your IP address
• Your location (where you have permitted access to this)
• The Internet browser and devices you are using
• Cookie or pixel information (for more information please see our Cookie Policy)
• Any information within correspondence you send to us
• Where you engage with us in a business context, we may collect your job title, company contact details (including email addresses), and company details (some of which we may obtain from an online or public business directory)

How do we use this information?

DMS will only process information that is necessary to provide the product or service for which it has been collected. We will always provide the option for you to choose not to receive marketing communications from us, and you can withdraw your consent at any time should you change your mind. We will never send you unsolicited ‘junk’ email or communications, or share your personal information with anyone else who might.

Outlined below are the various ways in which we may use or process your personal data.

Consent

Where you have provided your consent, we may use and process your information to contact you through electronic channels such as email or SMS about promotions, events, products, services or information which we think may be of interest to you.

You can withdraw your consent at any time by emailing accounts@gowling.co.uk or, in relation to any marketing messages you receive, by selecting the unsubscribe option included in those messages.

Contractual performance

We may use and process your personal data where necessary in order to perform a contract, such as to fulfil and complete your orders and purchases.

Legal obligation

We may process your personal data to comply with any legal and/or regulatory requirements.

Vital interest

We may need to process your personal data to contact you should there be an urgent safety or product recall notice that we need to inform you of.

Legitimate interests

We may use and process your personal information as set out below where it is necessary for us to carry out activities for which it is in our legitimate interests as a business to do so.

Processing necessary for us to support customers with sales and other enquiries

In order to support sales and/or queries, we may use your information;

• To respond to correspondence you send to us and fulfil any requests you make. For example, sending you information about a product or responding to a customer service query.

Processing necessary for us to understand and respond to customers’ needs

To develop and improve our relationship with you, we may use your information;

• To analyse, evaluate and improve our products and services, including use of our website, applications, customer services and stores, in order to improve your customer experience. Where possible we will use data amalgamated from many people so that it doesn’t identify you personally.
• To undertake market analysis and research, including contacting you with customer surveys, so that we can better understand you as a customer.
• To provide tailored offers, products and services by post that we think you will be interested in. We will only send email marketing communications to you if you have provided your consent for us to do so.
• We may use automated methods to analyse, combine and evaluate information that you have provided to us. We collect and analyse this information in this way so that we can deliver the most appropriate customer experience to you by tailoring, personalising and making relevant all our service and communications (for example, when we have a new arrival we think you might like).

Processing necessary for us to operate the administrative and technical aspects of our business efficiently and effectively

• To protect your personal information, we may use your data;
• To verify the accuracy of information that we hold about you and create a better understanding of you as a customer.
• For network and information security purposes, i.e. in order for us to take steps to protect your information against loss, damage, theft or unauthorised access.
• To comply with a request from you in connection with the exercise of your rights (for example, where you have asked us not to contact you for marketing purposes, we will keep a record of this on our suppression lists in order to be able to comply with your request).
• To inform you of updates to our terms and conditions and further policies.

Processing necessary for us to promote our business, brands and products and measure the reach and effectiveness of our campaigns

To support and promote DMS, we may use your information;

• To send you marketing information after you have purchased a product or service from us, made a purchasing enquiry or closed your browser with items in your shopping basket. You have the right to opt out of us sending you this information at any time.
• As a business customer, acting on behalf of said business or where we have obtained your business contact details, we may contact you with marketing information (unless you object) if you have expressly indicated to us that you are acting on behalf of said business or where we have obtained your business contact details. In relation to any such information we send by email, we will include an option allowing you to object to receiving future messages by unsubscribing.
• To show you targeted advertising online through social media and other platforms operated by other companies, unless you object. You may receive advertising based on information about you that we have provided to the platform or because, at our request, the platform has identified you as having similar attributes to the individuals whose details it has received from us. To find out more, please refer to the information provided in the help pages of the platforms on which you receive advertising from us.
• To identify and record when you have received, opened or engaged with our website or electronic communications (please see our Cookie Policy for more information).
• To administer competitions and promotions that you enter with us and to distribute prizes.

How do we share this information?

We do not, and will never, sell your information to third parties. However, we may from time to time disclose your information to the following categories of companies or organisations to which we pass the responsibility to handle services on our behalf;

Service providers who help us to operate our website and App, fulfil your orders and deliver our products to you, including;

• Credit reference agencies
• Couriers
• Payment providers
• IT support
• Direct marketing communications agencies and consultants
• Market research and market analytics service providers
• Legal and other professional advisors
• Certain regulatory bodies, government and enforcement agencies, where required
• Companies like Google/Facebook to show you products that might interest you while you’re browsing the Internet. This is based on either your marketing consent or your acceptance of cookies on our website. See our Cookies Policy for details

We take steps to ensure that any third party partners who handle your information comply with data protection legislation and are as committed to the protection of your personal data as we are. We only disclose personal information that is necessary for them to provide the service that they are undertaking on our behalf. We will aim to make your data anonymous or use aggregated none specific data sets wherever possible.

Due to the international nature of our business, there may be some instances where your information is processed or stored outside of the EU. In those instances, we will ensure that appropriate safeguards are in place for that transfer and storage as required by applicable law.

Third Parties we use;

Visualsoft Limited, MailChimp, Reviews.co.uk, TNT, Royal Mail, DX Freight, The Pallet Network, Google, Orderwise, Barclaycard, PayPal, Amazon, eBay, Microsmiths, PCA Predict, Comms Group, Microsoft Outlook, WordPress, Sage.

These third party companies will also use your personal data for a variety of reasons; if you ever wish to have your data removed please contact the data lead / Data Protection Officer and we will ensure that the data is removed permanently where possible in line with the latest GDPR requirements.

How long do we keep your information for?

We will not hold your personal information in an identifiable format for any longer than is necessary. If you are a customer or otherwise have a relationship with us we will hold personal information about you for a longer period than if we have obtained your details in connection with a prospective relationship.

How can you manage the information we hold about you?

You have the right as an individual to access any personal information we hold about you and make corrections if necessary. You also have the right to withdraw any consent you have previously given us and, in certain circumstances, ask us to erase information we hold about you. You can also object to us using your personal information (where we rely on our business interests to process and use your personal information).

You have a number of rights in relation to your personal information under data protection law. In relation to most rights, we will ask you for information to confirm your identity and, where applicable, to help us search for your personal information. We will respond to you within a month after we have received any request (including any identification documents requested).

You have the right to;

• Ask for a copy of the information that we hold about you
• Correct and update your information
• Withdraw your consent (where we rely on it)
• Object to our use of your information (where we rely on our legitimate interests to use your personal information) provided we do not have any lawful reason to continue to use and process the information. When we do rely on our legitimate interests to use your personal information for direct marketing, we will always comply with your right to object
• Erase your information (or restrict the use of it), provided we do not have any lawful reason to continue to use and process that information
• Provide you your information in a structured data file, where we rely on your consent to use and process your personal information or need to process it in connection with your purchase

You can exercise your rights and/or manage your information by contacting us using the details below;

DMS Flooring Supplies,

8 Monarch Courtyard

Salthouse Road

Brackmills Industrial Estate

Northampton

NN4 7BD

Email: accounts@gowling.co.uk

Phone: 01604 664850

You have the right to lodge a complaint with a data protection regulator in Europe, in particular in a country you work or live, or where your legal rights have been infringed. The contact details for the Information Commissioner’s Office, the data protection regulator in the UK, are below;

Information Commissioner’s Office,

Wycliffe House,

Water Lane,

Wilmslow,

Cheshire,

SK9 5AF

Email: casework@ico.org.uk

Phone: 0303 123 1113

Services

IN PERSON

TRADE SERVICES

Why buy FROM DMS?

Buying from DMS means you get expert support and can protect your flooring for years to come. Pop in to one of our branches, check out the ranges, pick up samples and get advice from our experts.

Long Opening Hours: Monday to Saturday

Contact Customer Support

We’re dedicated to keeping our customers as happy as possible. You can contact our customer support team 6 days a week.

Contact us

About us

DMS Flooring

Independent, effective and friendly

DMS Flooring

Independent, effective and friendly

In 2000 we were looking to expand our business and noticed there was a gap in the market where we could offer improved customer service and form closer relationships with the trade.

We created a wholesale business centrally located in Northampton and the first DMS Branch was born!  Since the millennium we have expanded to four branches in the Midlands and South East however, we maintain our independent business ideals meaning we are large enough to source and hold stock of the best brands and products while we maintain our fast, effective and friendly service.

We offer next day delivery across the UK and our aim is to be the UK’s leading independent flooring supplier. We’re passionate about what we do and we use the latest technology to remain efficient and ahead of the game.

Come and experience DMS at your nearest trade counter, online, or please give us a call.

OUR Mission

“We’re on a mission to be the nation’s favourite flooring wholesaler. We put our trade customers at the heart of everything we do. Every service we offer and improvement we make is focussed on benefitting our biggest asset – happy customers.

With over 20 years of experience in supplying flooring for trade, we’re a family owned company that values our customers and our staff. We focus on providing the best customer service, the best brands, top quality products, and always think about how we can provide the best value. Order online or pop in and speak to an expert.

Customer Service

We’ve built a company that’s run by enthusiastic, hardworking, creative thinkers and we take pride in beating every challenge!  We’re committed to being the best in our industry.

We rely on our reputation for being fast, effective and friendly, setting high standards for ourselves throughout the company. We process orders accurately and swiftly, with stock goods ready to collect without delay. Our company operates with state-of-the-art IT and dispatch processes to ensure the best service available. We also provide additional benefits in our branches, such as long opening hours, free cutting, storage, and local delivery.

QUALITY PRODUCTS

At DMS Flooring, we offer a unique range of own-branded and market-leading products. If you’re in the trade and want to know about the latest exciting flooring brands, we can help. Want to deal with the best manufacturers? Deal with us. We sell tried and tested products, and the best solutions for our trade customers.

If you’re looking for top quality products and exceptional value delivered through an unrivalled level of service, look no further. Whether you need flooring, accessories or tools, LVT, DPM or SLC, carpet, click-fit or laminate we can deliver.